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Transparency: Lenders must provide a Key Fact
Statement with clear details on the loan amount, interest rate,
charges, and total repayment.
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Fair practices: Lenders must have a grievance
redressal system and must not engage in harassment or unfair
practices against defaulters.
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Due diligence: Lenders must assess your
creditworthiness and not rely solely on security or margin.
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Documentation: All terms and conditions must be in
writing, and a copy of the loan agreement must be provided to the
borrower.
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Clear communication: Lenders must clearly
communicate the credit limit, terms, and conditions, and obtain the
borrower's acceptance.
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Grievance redressal: Lenders must have a system for
resolving borrower complaints, typically within a specified
timeframe.
Refund request will be proceed under 7 days or before & after
approval of refund & will be credited.
If anyone wants to cancel E-manded then lender confirmation will be
must & after getting confirmation request will be process within 2-3
days working, days for E-mandate cancellation.
If any amount is transfer by EMI to lender bank statement is
mandatory.
Reason of cancelling will be must from both sides (Lender &
Borrower).
Non objection certificate (NOC) will not provided by panther pay
borrower will collect from lender.